Metro Trains Melbourne Network Operations

This project by Metro Trains Melbourne has achieved a 'Commended' Operations v1.2 IS Rating.




Melbourne is growing faster than Mexico City, Paris, London, New York, Berlin and Vancouver. It’s a booming city, with a population projected to reach 8 million by 2050. Metro Trains Melbourne recognises that the performance of the railway is critical to the prosperity of the city. Every day, more than 5,000 employees strive to run the railway spanning 15 lines, 218 stations and more than 800km of track, with continuous improvement in safety, punctuality, reliability and customer service. The company delivers over 14,000 services every week, with a train departing every 30 seconds in the peak. It also maintains all assets across the network including tracks, signals, electrical overhead, rolling stock, buildings and structures.

Metro Trains Melbourne's (MTM) initial assessment forms the baseline for continuous improvement of MTM’s operational environment and sustainability management over the franchise period.



  • Rating Type Rail
  • Rating score 26
  • Registered Date September 2017
  • Certification date October 2018
  • State VIC
  • Assessor Audra Liubinas & Elizabeth Hennessy
  • Other Key Stakeholders Public Transport Victoria


Rating Highlights

The company has become the world’s first railway and world’s first infrastructure operator to achieve the ISCA Operations Sustainability Rating (v1.2). The operational rating achieved by Metro Trains Melbourne demonstrates how infrastructure operators can generate organisational change and build sustainability across complex large scale network environments.

Metro Trains Melbourne has made significant advances in its management systems, ecology strategy, wellbeing and safety, accessibility, corporate social responsibility and procurement practices. The company has also written clear sustainability objectives into its new rail franchise contract with Public Transport Victoria to 2024.